{"id":350,"date":"2025-10-19T19:27:41","date_gmt":"2025-10-19T19:27:41","guid":{"rendered":"https:\/\/roseflooring.ca\/?page_id=350"},"modified":"2025-10-19T19:39:44","modified_gmt":"2025-10-19T19:39:44","slug":"delivery-support","status":"publish","type":"page","link":"https:\/\/roseflooring.ca\/?page_id=350","title":{"rendered":"Delivery Support"},"content":{"rendered":"<h2>Term Of Services<\/h2>\n<article dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:431ee113-54b1-4860-b240-fd179f58e0d9-0\" data-testid=\"conversation-turn-2\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<h1 data-start=\"147\" data-end=\"169\"><strong data-start=\"149\" data-end=\"169\">Delivery Support<\/strong><\/h1>\n<p data-start=\"171\" data-end=\"199\"><em data-start=\"171\" data-end=\"199\">Last updated: October 2025<\/em><\/p>\n<p data-start=\"201\" data-end=\"416\">Welcome to the <strong data-start=\"216\" data-end=\"236\">Delivery Support<\/strong> page for <strong data-start=\"246\" data-end=\"263\">Rose Flooring<\/strong>.<br data-start=\"264\" data-end=\"267\" \/>This page explains how we handle material deliveries, scheduling, and customer responsibilities to ensure smooth and safe delivery for every project.<\/p>\n<hr data-start=\"418\" data-end=\"421\" \/>\n<h2 data-start=\"423\" data-end=\"449\"><strong data-start=\"426\" data-end=\"449\">1. Delivery Options<\/strong><\/h2>\n<p data-start=\"451\" data-end=\"596\">We provide delivery of flooring materials and related supplies directly to your project site using <strong data-start=\"550\" data-end=\"568\">our own trucks<\/strong> or <strong data-start=\"572\" data-end=\"593\">trusted suppliers<\/strong>.<\/p>\n<ul data-start=\"597\" data-end=\"805\">\n<li data-start=\"597\" data-end=\"659\">\n<p data-start=\"599\" data-end=\"659\"><strong data-start=\"599\" data-end=\"621\">Standard Delivery:<\/strong> Curbside drop-off at your property.<\/p>\n<\/li>\n<li data-start=\"660\" data-end=\"805\">\n<p data-start=\"662\" data-end=\"805\"><strong data-start=\"662\" data-end=\"682\">Inside Delivery:<\/strong> Available upon request for an additional fee (especially if stairs, elevators, or restricted access areas are involved).<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"807\" data-end=\"883\">We strive to make every delivery on time and handle all materials with care.<\/p>\n<hr data-start=\"885\" data-end=\"888\" \/>\n<h2 data-start=\"890\" data-end=\"932\"><strong data-start=\"893\" data-end=\"932\">2. Responsibilities During Delivery<\/strong><\/h2>\n<p data-start=\"934\" data-end=\"975\">To ensure a smooth delivery experience:<\/p>\n<ul data-start=\"976\" data-end=\"1220\">\n<li data-start=\"976\" data-end=\"1079\">\n<p data-start=\"978\" data-end=\"1079\">Our team is responsible for <strong data-start=\"1006\" data-end=\"1036\">unloading materials safely<\/strong> and placing them in the designated area.<\/p>\n<\/li>\n<li data-start=\"1080\" data-end=\"1220\">\n<p data-start=\"1082\" data-end=\"1220\">You (the customer) are responsible for <strong data-start=\"1121\" data-end=\"1146\">providing site access<\/strong>, <strong data-start=\"1148\" data-end=\"1166\">clear pathways<\/strong>, and any <strong data-start=\"1176\" data-end=\"1217\">necessary building or parking permits<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1222\" data-end=\"1313\">Please ensure someone is present at the delivery location to receive and confirm materials.<\/p>\n<hr data-start=\"1315\" data-end=\"1318\" \/>\n<h2 data-start=\"1320\" data-end=\"1360\"><strong data-start=\"1323\" data-end=\"1360\">3. Damaged or Incorrect Materials<\/strong><\/h2>\n<p data-start=\"1362\" data-end=\"1482\">We take great care to deliver your materials in perfect condition. However, if you notice any damage or missing items:<\/p>\n<ol data-start=\"1483\" data-end=\"1708\">\n<li data-start=\"1483\" data-end=\"1534\">\n<p data-start=\"1486\" data-end=\"1534\">Inspect your materials as soon as they arrive.<\/p>\n<\/li>\n<li data-start=\"1535\" data-end=\"1597\">\n<p data-start=\"1538\" data-end=\"1597\">Report any issue to us <strong data-start=\"1561\" data-end=\"1576\">immediately<\/strong> (within 24 hours).<\/p>\n<\/li>\n<li data-start=\"1598\" data-end=\"1708\">\n<p data-start=\"1601\" data-end=\"1708\">We\u2019ll replace or correct the issue <strong data-start=\"1636\" data-end=\"1668\">free of charge within 7 days<\/strong> if the damage or error was our fault.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1710\" data-end=\"1840\">Please note that once materials are accepted and installed, Rose Flooring cannot be held responsible for post-installation damage.<\/p>\n<hr data-start=\"1842\" data-end=\"1845\" \/>\n<h2 data-start=\"1847\" data-end=\"1878\"><strong data-start=\"1850\" data-end=\"1878\">4. Scheduling Deliveries<\/strong><\/h2>\n<p data-start=\"1880\" data-end=\"1938\">Deliveries are scheduled based on your project timeline.<\/p>\n<ul data-start=\"1939\" data-end=\"2139\">\n<li data-start=\"1939\" data-end=\"2010\">\n<p data-start=\"1941\" data-end=\"2010\">Please <strong data-start=\"1948\" data-end=\"1988\">book deliveries 1\u20132 weeks in advance<\/strong> via phone or email.<\/p>\n<\/li>\n<li data-start=\"2011\" data-end=\"2060\">\n<p data-start=\"2013\" data-end=\"2060\">Delivery windows are typically <strong data-start=\"2044\" data-end=\"2057\">2\u20134 hours<\/strong>.<\/p>\n<\/li>\n<li data-start=\"2061\" data-end=\"2139\">\n<p data-start=\"2063\" data-end=\"2139\">We\u2019ll confirm your exact delivery day and time <strong data-start=\"2110\" data-end=\"2136\">the day before arrival<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2141\" data-end=\"2232\">If weather or traffic delays occur, we\u2019ll contact you immediately with an updated schedule.<\/p>\n<hr data-start=\"2234\" data-end=\"2237\" \/>\n<h2 data-start=\"2239\" data-end=\"2281\"><strong data-start=\"2242\" data-end=\"2281\">5. Preparing Your Site for Delivery<\/strong><\/h2>\n<p data-start=\"2283\" data-end=\"2396\">Before your materials arrive, please review this quick checklist to help our team deliver safely and efficiently:<\/p>\n<h3 data-start=\"2398\" data-end=\"2433\"><strong data-start=\"2402\" data-end=\"2433\">Customer Delivery Checklist<\/strong><\/h3>\n<p data-start=\"2434\" data-end=\"2742\">\u2714\ufe0f Clear a pathway to the drop-off or storage area<br data-start=\"2484\" data-end=\"2487\" \/>\u2714\ufe0f Measure doorways and ensure there\u2019s enough space for materials<br data-start=\"2552\" data-end=\"2555\" \/>\u2714\ufe0f Have assistance ready if inside delivery is needed<br data-start=\"2608\" data-end=\"2611\" \/>\u2714\ufe0f Protect your floors with cardboard or coverings during unload<br data-start=\"2675\" data-end=\"2678\" \/>\u2714\ufe0f Ensure pets and children are safely away from the work area<\/p>\n<hr data-start=\"2744\" data-end=\"2747\" \/>\n<h2 data-start=\"2749\" data-end=\"2789\"><strong data-start=\"2752\" data-end=\"2789\">6. Contact for Delivery Questions<\/strong><\/h2>\n<p data-start=\"2791\" data-end=\"2881\">If you have any questions about your delivery or need to make a change, please contact us:<\/p>\n<p data-start=\"2883\" data-end=\"3027\"><strong data-start=\"2883\" data-end=\"2900\">Rose Flooring<\/strong><br data-start=\"2900\" data-end=\"2903\" \/>\ud83d\udccd 30 Holland Vista St, East Gwillimbury, ON<br data-start=\"2947\" data-end=\"2950\" \/>\ud83d\udce7 <a rel=\"noopener\" data-start=\"2953\" data-end=\"3004\">info@roseflooring.ca<\/a><br data-start=\"3004\" data-end=\"3007\" \/>\ud83d\udcde +1 416-893-9353<\/p>\n<p data-start=\"3029\" data-end=\"3097\">We\u2019re happy to assist with delivery schedules, updates, or concerns.<\/p>\n<hr data-start=\"3099\" data-end=\"3102\" \/>\n<p data-start=\"3104\" data-end=\"3236\"><strong data-start=\"3104\" data-end=\"3236\">Thank you for choosing Rose Flooring \u2014 your reliable partner for quality flooring and professional service from start to finish.<\/strong><\/p>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>Term Of Services Delivery Support Last updated: October 2025 Welcome to the Delivery Support page for Rose Flooring.This page explains 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